THESE PRODUCT-SPECIFIC TERMS AND CONDITIONS NEED TO BE READ IN CONJUNCTION WITH THE GENERAL TERMS AND CONDITIONS. WHERE ANY DISCREPANCY OCCURS, THE PROVISIONS OF THESE PRODUCT-SPECIFIC TERMS AND CONDITIONS SHALL APPLY.
VoIP
Voice over IP is an alternative means of making and receiving phone calls via a VoIP device (handset) or Application. VoIP calls are terminated by making use of an internet connection. The VoIP service sold by C Networks is a standalone service and does not include, the hardware, the physical internet connection or data required to use the service. The service can be used anywhere in South Africa and is not limited by geo-location. The quality of the calls made and received using the VoIP service will be determined by the internet connection being used.
Please refer to the table below which sets out the call termination rates. Voicemails received on your allocated number will be emailed to the provided email address.
The billing and call time for a new service purchased is Prorated. The service is a monthly billed service which will continue on a month to month basis until cancelled. Call time not depleted within the month of purchase will rollover to the following month for a maximum of 3 months before falling away.
Rollover Explained
As your call time is exhausted the unused call time from the oldest months accumulated call time will be made available. In order to use your rollover you must first deplete your monthly call time (allocated on the 1st of every month), once the monthly allocation is depleted your rollover call time will automatically become available.
EXAMPLE
You have not used up all your call time for June, July and August. In September you run out of call time, we will automatically allocate the unused call time from June to your service first. If you deplete this call time too, we will automatically allocate the unused call time from July and if you deplete this, we will automatically allocate the unused call time from August. If you reach the end of September and you only needed to use your rollover call time from June and July, the unused credits from August will be available to use in October. Rollover of Data is only applicable to services which are paid up to date and are renewed monthly. If your debit order or credit card payment fails for any reason all call time that has accumulated will fall away and will not be re-allocated on payment for the service. Should you cancel your service any accumulated call time will fall away.
Clients are able to purchase once off additional call time during the course of a month, this unused call time will rollover as the monthly call time does. Once your available call time has been exhausted you will not be able to make any outgoing calls until additional call time has been purchased. Clients are able to view their available Call Time balance in the Control Panel as well as via our Mobile App. Updating of additional call time, balances and service changes can be delayed by up to 15 minutes.
New purchases are subject to payment clearance as well as RICA. Call Time will only be available once payment has cleared and the RICA verification has been completed. Failure to pay for your service will result in the suspension of the service until payment in full has been received, you will not be able to make or receive any calls while the service is suspended. Should your debit order or credit card payment fail your service will be suspended immediately and only reactivated once payment has been received.
Cancellation of this service can be requested via the Client Control Panel before the 25th of each month. Once cancelled your allocated number will no longer be available and cannot be reactivated once cancelled.
Itemized billing can be downloaded via the Control Panel at any time. Calls made from an C Networks VoIP number to another C Networks VoIP number are zero rated - free of charge.
Our Call Rates are determined through continuous negotiations between our Upstream Providers and Telecom Carriers around the world and therefore are subject to change without notice and may vary from the listed prices in the call rate document.
Per second billing applies once the minimum call rate of R0.39 (incl vat) has been reached, please note that not all calls are subject to a minimum call rate, please refer to the rate sheet via the link below.
View the Rate Sheet
C Networks assumes no liability for the functionality and performance of any third party software that is used to terminate this service.
VoIP - Porting
Clients are able to port their existing residential Telkom or Neotel numbers to C Networks. Supporting documents such as but not limited to ID Copy, Proof of payment for current account with the Operator you are porting away from as well as the latest invoice will need to be uploaded on signup. Numbers ported to C Networks with a DSL line service on will be allocated a new telephone number once porting has taken place as you require a telephone service in order to have a DSL Line. Once porting has taken place for either a stand-alone telephone line or a telephone line with DSL on the client will have to contact the provider to cancel their unwanted services with them, C Networks will not automatically do this. Please note that there is a possibility of up to 24 hours of downtime during the porting process. The porting of numbers takes approximately 14 days to be completed from application to porting. Please be aware that once a port has successfully been completed, the number cannot be ported away for 60 days thereafter.
VoIP – RICA
By accepting the Terms and Conditions for RICA you undertake to inform any persons that the purchase is intended for of the Terms and Conditions herein and their responsibilities in terms of the RICA Act.
All VoIP services are subject to RICA verification, as stipulated by law (Regulation of Interception of Communication Act of 2008), this includes the porting of a number from another provider to C Networks. Clients are required to produce a legible copy of their valid Identity Document or Passport and proof of residential address. Non-South African citizens may submit a copy of their valid Passport. Verification documents must contain photo identification and must be a barcoded form of identification. The required documents must be uploaded during the sign up process in order to complete the verification and purchase. The information supplied will be verified via a 3rd Party Provider, the client will be informed in the event of verification failure and will be provided with the steps to rectify any errors. Failure to verify the information provided will result in the product not being activated, regardless of any amounts billed. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law.
The person signing up for the VOIP service/port will be listed as the RICA individual for that service number. Should the order be for business purposes an authorized representative must be nominated and will be vetted in his/her own capacity on behalf of the business. Clients will be required in terms of the Act to keep their physical address updated with C Networks for a period of five (5) years from the date of purchase. The RICA verification for individuals younger than 18 years of age must be performed by their Legal Guardian on their behalf.
The following documentation will be required for the RICA verification:
For a Natural Person:
Proof of Identification
Proof of Physical Address (Home Address)
For a Business:
Proof of Identity for the representative
Proof of physical home address of company representative
The following documents are accepted for verification purposes:
Identity Verification (Natural Persons and Company Representative):
Green bar-coded South African ID book
Valid temporary ID issued by Home Affairs
Valid South African passport
New bar-coded ID cards
For Non-South African citizens – Passport or valid VISA / permit
Proof of Physical Address (Natural Persons, Businesses and Company Representatives):
Lease Agreement (not older than 12 months)
Municipal Account (not older than 3 months)
TV License (not older than 12 months)
Telephone Account (not older than 3 months)
Bank Statement (not older than 3 months)
Retail account which is delivered to that address on a regular basis (not older than 3 months